Delivery Policy

DELIVERY INFORMATION

All orders are prepared and dispatched by our teams within 48 hours (excluding weekends and public holidays)

Glow Lighting delivers to the following geographical areas: UNITED STATES, CANADA, UNITED KINDOM, AUSTRALIA and other countries.for each order placed, you will receive a confirmation e-mail, followed by a second e-mail with your shipping confirmation, including your order tracking number.

 During busy periods, it may take up to 72 hours (3 working days) to prepare your order.

 The choice of carrier and the price may vary according to weight, quantity, product availability and basket value, as well as the country of shipment.

 OUR SHIPPING METHODS

– By UPS (home delivery, collection point, post office, 10 to 15 working days)

 Some orders may be linked to several suppliers, in which case the items are shipped separately.

 DELIVERY COSTS

The cost of delivery for orders under $65 is $6.90. Above this amount, the cost of delivery is waived (for US, Canada, UK and Australia only). Glow Lighting reserves the right to change or cancel delivery charges at short notice. This modification does not require any prior notice to the site’s customers.

 Under no circumstances may a third party claim a refund of the delivery charges in place at the time of purchase. Information on delivery charges is shown at all times at the top of any page on the site, as well as at the order confirmation stage.

REFUND POLICY

Our refund policy lasts 14 days. If 14 days have passed since your order was delivered, we are unfortunately unable to offer a refund or exchange.

 To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

 There are certain situations where only a partial refund will be granted: (if applicable)